Returns & Exchanges
At OLLY, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. If your fit isn't perfect, we are here to help you find the right style or process a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing